Refund Policy

Navoxo offers a permanently free plan with no payment required. We strongly recommend using the free plan to experience the product before upgrading to a paid plan. This is the best way to ensure Navoxo is right for you — and it removes the need for refunds entirely.

You can upgrade, downgrade, or cancel your account at any time.

Navoxo does not offer refunds for change of mind, dissatisfaction with results, or unused portions of a subscription period. By upgrading to a paid plan, you acknowledge that you have had the opportunity to evaluate the product on the free plan before purchasing.

This applies to:

• Monthly subscriptions — no refund once the billing period has started
• Annual subscriptions — no refund once the billing period has started
• Downgrading mid-cycle — no partial refund for the unused period

When you cancel a paid subscription, you retain access until the end of the current billing period. No further charges are made after that.

Refunds are only issued in the following verified situations:

• Technical failure: A verified bug or outage on our side prevented you from accessing the core product for a significant portion of your billing period.
• Duplicate charge: You were charged more than once for the same plan in the same billing cycle.
• Unauthorized transaction: A charge was made to your account without your knowledge or consent.
• Billing error: You were charged an incorrect amount due to a pricing or system error on our part.

In all other cases — including dissatisfaction, a change in personal circumstances, or simply not using the product — we are unable to issue a refund. We encourage you to cancel your subscription to prevent future charges.

Duplicate charges: If you were charged more than once for the same plan, we will refund the duplicate charge immediately.

Service outages: If a significant outage affected your ability to use Navoxo during a paid period, we may offer a partial credit or refund at our discretion.

Fraud: If you believe an unauthorized charge was made to your account, contact us immediately at [email protected]. We will investigate and, where confirmed, refund in full.

Chargebacks: We ask that you contact us before initiating a chargeback with your bank. Chargebacks can result in immediate account suspension and may take longer to resolve than a direct refund request.

If you believe you qualify for a refund under Section 3, here is how to raise it:

Once we initiate a refund, it typically appears on your statement within 5–10 business days, depending on your bank or card provider. We have no control over how quickly your bank processes the credit.

We will send a confirmation email when the refund is initiated. If it hasn't appeared after 10 business days, please contact your bank first — if the issue persists, reach out to us.

For billing questions or refund requests: [email protected]

For general questions: Contact page

We respond to all billing emails within one business day.